SHOPPING INFORMATION
Shipping costs for orders from the Online Store may vary depending on the weight, size and destination of the package. You can consult the details of the shipping costs during the purchase process, before finalizing your order.
Delivery time may vary depending on the location and the selected shipping method. We usually provide a delivery time estimate during the checkout process. Please note that delivery times may be subject to unforeseen delays due to circumstances beyond our control, such as adverse weather conditions or logistical issues.
After placing your order, you will receive an email confirmation that will include the details of your purchase. Our team will be in charge of processing your order, preparing the selected products and coordinating your shipment. We’ll provide you with updates on the status of your order, and once it’s shipped, you’ll receive a tracking number to track the package.
Yes, you will receive an invoice for your order. The invoice will be sent together with the products or by email to the address provided during the purchase process. If you need an additional copy of your invoice, you can contact our customer service and we will be happy to help you.
PAYMENT INFORMATION
Payment for the order is made at the time the purchase is completed in the Online Store. Depending on the payment method selected, the funds may be deducted immediately from your bank account or credit card, or may reflect as a pending authorization until the payment process is complete.
Wish List is a feature available in our Online Store that allows you to save products that interest you for future purchase. You can add products to your wish list and access it later to quickly view them, compare prices and decide when to buy.
If you receive a damaged or incorrect product, we recommend that you contact our customer service as soon as possible. Provide details about the issue and we’ll be happy to help you resolve it. Depending on the situation, you may be required to return the product or you may be offered a replacement or refund.
If you wish to change or cancel your order, we recommend that you contact our customer service as soon as possible. We will do our best to help you, but please note that if your order has already been processed or shipped, we may not be able to make changes or cancellations. In such cases, you can consider our return process once you receive the products.
“Package tracking” is a service that allows you to track the location and status of your package.
